Cafe Supervisor
Land O' Lakes, FL
Arch Amenities Group
Land O' Lakes, FL 34638
United States
Job Description
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Full Time Café Manager for a 55+ residential community in Land O Lakes. The Café Manager will be responsible for the daily operations of the Grab & Go cafe and beer & wine bar including: establishing and meeting the budget and financial goals; implementing training and scheduling staff; facility management and maintenance; supervising the café staff, overseeing food & beverage during special events, ensuring the highest levels of guest satisfaction are attained; using the ability to lead and motivate staff to achieve goals and exceed guest expectations. Please note: This establishment is not a restaurant/kitchen, we serve primarily pre-packaged sandwiches, salads and snacks with limited food preparation, such as flat breads, sandwiches and chicken wings in our counter top oven.
Responsibilities:
* Ensures the "WTS International Experience" for guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.
* Adheres to policies of WTS International.
* Responsible for staff management to include interviewing, hiring, training, performance management and recognition duties, and disciplinary action.
* Supervises the onboarding process for new employees and provides ongoing training for all café staff, including food safety
* Schedules for the café to include covering different shifts, if necessary
* Serves as the lead customer service contact for members at the café, including: answering questions, welcoming, and other member communications.
* Acts as liaison between the café and all other departments, communicating relevant information to the café staff as needed.
* Monitors and works within the established café budget
* Develops and implements café policies and procedures
* Manages vendors and maintains inventory; properly codes and handles accounts payable invoices as they relate to the café operation.
* Responsible for the cleanliness and organization of the café
* Conducts departmental meetings
* Caters for activities & special events as needed, including special ordering, preparation, serving and clean up
* Incorporate food based programming into the activities calendar
* Work with Lifestyle team to develop food related programming to generate revenue
* Create specials and menus based on quarterly plans
* Other duties as assigned
Qualifications:
* Ability to obtain CPR with AED, and Food Safety Manager certifications within 60 days of hire
* Minimum 2-year experience working in a café-style environment
* Supervisory experience in a restaurant setting preferred
* Legal Age to serve alcoholic beverages
* Knowledge of Food Safety Regulations or HACCP
* High standard of personal hygiene
* Excellent and proven people skills
* Experience with computer word processing and data processing programs
* Ability to follow routine verbal and written instructions
* Ability to multi-task in a fast-paced environment
* Excellent customer service skills
* Ability to build a team
* Professional manner, discretion, and appearance.
* Excellent verbal and written skills.
* Energetic, enthusiastic and motivational.
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.