Cafe Attendant
Charlotte, NC

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WTS International
Charlotte, NC
United States

Job Description

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Cafe Attendant. The Cafe Attendant ensures a high level of guest satisfaction through the professional service of food and beverage.


• Provide excellent customer service that enhances the resident/guest experience.
• Responsible for ringing up customer's items into POS and ensuring customer signs the receipt.
• Follow all necessary steps in POS system to ensure proper billing procedures.
• Responsible for keeping inventory list and maintaining current, up to date information regarding inventory for the café and other areas, as assigned.
• Maintain a log containing updates and notes regarding concerns, comments, and any other feedback to be shared with Cafe Supervisor and other café attendants in order to ensure thorough communication.
• Assist in developing and implementing additional up selling strategies to bring forth an increase in revenue.
• Responsible for understanding the rules and guidelines for food and beverage safety standards and regulations.
• Maintain a clean, organized, and safe food and beverage area in the kitchen and in resident/customer areas at all times.
• Responsible for clocking in at the beginning of your shift and clocking out at the end of your shift along with recording it on a time sheet.
• Responsible for maintaining open lines of communication and good rapport with tenants whom utilize the entire facility and Café.
• Recognize and respond effectively to emergencies.
• Responsible for catering to the tenants/guests for beverages and certain food items.
  • Adheres to policies of Arch Amenities Group.
  • Mixing ingredients to use in cocktails along with other drinks.
  • Keeping track of customer tabs is vital.
  • Collecting payments from customers, and operating a cash register.
  • Serving food to customers that are seated at or close to the bar.


  • Must be at least 21 years of age.
  • Previous bartending/barista experience is preferred.
  • Previous experience with a Point-of-Sale system.
  • Previous customer service experience in a food and beverage environment preferred.
  • Excellent customer service skills
  • Attention to detail and ability to accept direction
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Energetic, enthusiastic and motivational
  • Dependability and punctuality
  • Positive image and neat appearance
  • Ability to work independently with little supervision, as well as part of a team
  • Effective oral communication skills
  • Ability to work weekdays, evenings and weekends
  • Ability to lift 25 lbs
  • Ability to stand for long periods
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Facility/Job Highlights

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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