Cafe Attendant
Land O Lakes, FL

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WTS International
Land O Lakes, FL
United States
Category
Cafe Staff
Job Description
Overview

WTS International, the world's leading spa, fitness and leisure firm, is seeking a Cafe Attendant. The Cafe Attendant ensures a high level of guest satisfaction through the professional service of food and beverage.

Responsibilities

• Provide excellent customer service that enhances the resident/guest experience.
• Responsible for ringing up customer's items into SpaBiz and ensuring customer signs the receipt.
• Follow all necessary steps in SpaBiz system to ensure proper billing procedures.
• Initiate telephone calls to place orders for Café to appropriate vendors.
• Responsible for keeping inventory list and maintaining current, up to date information regarding inventory for the café and other areas, as assigned.
• Maintain a log containing updates and notes regarding concerns, comments, and any other feedback to be shared with Club Manager and other café attendants in order to ensure thorough communication.
• Assist in developing and implementing additional up selling strategies to bring forth an increase in revenue.
• Responsible for understanding the rules and guidelines for food and beverage safety standards and regulations.
• Maintain a clean, organized, and safe food and beverage area in the kitchen and in resident/customer areas at all times.
• Responsible for clocking in at the beginning of your shift and clocking out at the end of your shift along with recording it on a time sheet.
• Responsible for maintaining open lines of communication and good rapport with the adults, teenagers, and children whom utilize the entire facility and Café.
• Recognize and respond effectively to emergencies.
• Responsible for monitoring guest and resident activity at the pool on a timely basis to ensure safety of residents and guests.
• Responsible for catering to the residents/guests needs at the pool, by offering poolside service for beverages and certain food items.

Qualifications

  • Previous customer service experience in a food and beverage environment preferred.
  • Excellent customer service skills
  • Attention to detail and ability to accept direction
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Energetic, enthusiastic and motivational
  • Dependability and punctuality
  • Positive image and neat appearance
  • Ability to work independently with little supervision, as well as part of a team
  • Effective oral communication skills
  • Ability to work weekdays, evenings and weekends
  • Ability to lift 25 lbs
  • Ability to stand for long periods
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms


Facility/Job Highlights

WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force.
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