Bistro Attendant
Land O' Lakes, FL

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WTS International
Land O' Lakes, FL
United States

Category
Job Description
Overview

WTS International, the world's leading spa, fitness and leisure firm, is seeking a Bistro Attendant. The Bistro Attendant ensures a high level of guest satisfaction through the professional service of food and beverage. The Bistro Attendant reports directly to the Lifestyle Director and/or WTS Corporate Operations Director.

Responsibilities

  • Provide excellent customer service that enhances the resident/guest experience.
  • Responsible for ringing up customer's items into Point of Sale system and ensuring customer signs the receipt.
  • Follow all necessary steps in Point of sale system to ensure proper billing procedures.
  • Initiate telephone calls to place orders for Bistro to appropriate vendors.
  • Responsible for keeping inventory list and maintaining current, up to date information regarding inventory for the Bistro and other areas, as assigned.
  • Maintain a log containing updates and notes regarding concerns, comments, and any other feedback to be shared with Lifestyle Director and other Bistro attendants in order to ensure thorough communication.
  • Assist in developing and implementing additional up selling strategies to bring forth an increase in revenue.
  • Responsible for understanding the rules and guidelines for food and beverage safety standards and regulations.
  • Maintain a clean, organized, and safe food and beverage area in the kitchen and in resident/customer areas at all times.
  • Responsible for clocking in at the beginning of your shift and clocking out at the end of your shift along with recording it on a time sheet.
  • Responsible for maintaining open lines of communication and good rapport with the Residents and their guests that utilize the entire facility and Bistro.
  • Recognize and respond effectively to emergencies.
  • Responsible for monitoring guest and resident activity at the pool on a timely basis to ensure safety of residents and guests.
  • Responsible for catering to the residents/guests needs at the pool, by offering poolside service for beverages and certain food items.


Qualifications

  • Previous customer service experience in a food and beverage environment preferred.
  • Excellent customer service skills
  • Attention to detail and ability to accept direction
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Energetic, enthusiastic and motivational
  • Dependability and punctuality
  • Positive image and neat appearance
  • Ability to work independently with little supervision, as well as part of a team
  • Effective oral communication skills
  • Ability to work weekdays, evenings and weekends
  • Ability to lift 25 lbs
  • Ability to stand for long periods
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Must be 18 yrs. Or older


Facility/Job Highlights

WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force.
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