Barista
Charlotte, NC

Share This With Your Friends!


WTS International
Charlotte, NC
United States

Category
Job Description
Overview

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Barista for a coffee shop in a commercial retail facility. The Barista ensures a high level of guest satisfaction through the professional service of food and beverage.

Responsibilities

    • Preparing coffee stations and maintaining coffee equipment.
    • Operation of espresso machine and equipment.
    • Assisting guests on drink selections and food.
    • Maintain cafe inventory and refrigerated.

    • Provide excellent customer service that enhances the resident/guest experience.
    • Responsible for ringing up customer's items into POS and ensuring customer signs the receipt.
    • Follow all necessary steps in POS system to ensure proper billing procedures.
    • Responsible for keeping inventory list and maintaining current, up to date information regarding inventory for the café and other areas, as assigned.
    • Maintain a log containing updates and notes regarding concerns, comments, and any other feedback to be shared with Cafe Supervisor and other café attendants in order to ensure thorough communication.
    • Assist in developing and implementing additional up selling strategies to bring forth an increase in revenue.
    • Responsible for understanding the rules and guidelines for food and beverage safety standards and regulations.
    • Maintain a clean, organized, and safe food and beverage area in the kitchen and in resident/customer areas at all times.
    • Responsible for clocking in at the beginning of your shift and clocking out at the end of your shift along with recording it on a time sheet.
    • Responsible for maintaining open lines of communication and good rapport with tenants whom utilize the entire facility and Café.
    • Recognize and respond effectively to emergencies.
    • Responsible for catering to the tenants/guests for beverages and certain food items.
    • Adheres to policies of Arch Amenities Group.
    • Mixing ingredients to use in cocktails along with other drinks.
    • Keeping track of customer tabs is vital.
    • Collecting payments from customers, and operating a cash register.
    • Serving food to customers that are seated at or close to the bar.


Qualifications

  • Must be at least 21 years of age.
  • Previous bartending/coffee barista experience is preferred.
  • Previous experience with a Point-of-Sale system.
  • Previous customer service experience in a food and beverage environment preferred.
  • Excellent customer service skills
  • Attention to detail and ability to accept direction
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Energetic, enthusiastic and motivational
  • Dependability and punctuality
  • Positive image and neat appearance
  • Ability to work independently with little supervision, as well as part of a team
  • Effective oral communication skills
  • Ability to work weekdays, evenings and weekends
  • Ability to lift 25 lbs
  • Ability to stand for long periods
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.


Facility/Job Highlights

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
View Count 27