Assistant Wellness Manager
Miami Beach, FL

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WTS International
Miami Beach, FL
United States

Job Description

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Part-Time Assistant Wellness Manager in Miami Beach, FL. The Assistant Wellness Manager will assist the Wellness Manager to oversee the fitness center, treatment room spa, retail, and salon, and will be responsible for the day-to-day operations of the facility to include: attending weekly property and spa meetings, oversee spa line ups, liaison with the property General Manager, establish and meet the budget and financial goals of the spa, maintain Forbes Five-Star standards of the spa, implement a strategic plan to include strong programming in lifestyle, fitness and spa, create marketing initiative, schedule staff trainings in customer service and revenue, act as the liaison to other departments on property, and professionally represent AAG at the property. Uses the ability to lead and motivate staff to achieve goals and exceed guest expectations.

Great opportunity to gain experience overseeing multiple properties! Our ideal candidate is a licensed Massage Therapist, Nails, Esthetician, or Cosmetologist. Excellent career track and internal spa management opportunities.

Our ideal candidate would be able to work Monday - Thursday.


  • Ensures the "AAG and Spa Experience" for residents by maintaining the standards set in AAG Basics to Excellence (BTE), AAG Mission Statement/Values; Spa Standards and Expectations, WTS and Spa Brand Standards
  • Adheres to policies of the facility and Arch Amenities Group.
  • Assists in developing a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the spa operations template.
  • Maintain the Forbes Five-Star standards of the spa.
  • Responsible for the physical asset of the property by liaising with the property's Director of Engineering.
  • Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive's approval.
  • Assists in completing and submitting the spa portion of all paperwork and financial reporting in accordance with AAG and property policy including but not limited to monthly Variance Reports, Executive Summaries, Client Reports, Retail Reports, and Daily KPIs.
  • Ensures that spa payroll is correct and submitted on time as instructed by the AAG Payroll Manager and according to the payroll calendar.
  • Attends all General Manager meetings and represents the spa in internal and external initiatives.
  • Liaisons with the Resort General Manager.
  • • Ensures that all open positions are filled and terminated by submitting the correct forms in a timely manner.
  • Performs all treatments on services' menu based on current certifications.
  • Suggests to guests other beneficial treatments offered in the spa.
  • Understands the ingredients in products and can explain their benefits to the guests, and answers guest's questions in a knowledgeable and professional manner
  • Begins and ends all treatments on time.
  • Manages laundry.
  • Ensures that work areas are clean and set according to procedures.
  • Orders product needed according to budget.
  • Creates and maintains client cards with treatment notes, when appropriate.
  • Completes all assigned side work.
  • Attends all scheduled meetings.
  • Attends scheduled professional trainings and is trained on all protocols.
  • Completes other duties assigned by the Corporate Operations Director.
  • Cleans and disinfects all equipment on a daily basis.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
  • Other duties as assigned.


  • Possess a current Florida license as a Massage Therapist or certification from a nationally recognized agency such as ACE, AFFA, ASCM, NSCA, and NSPA highly preferred.
  • 2+ years of successful spa management experience.
  • Bilingual: English and Spanish highly preferred
  • Event management is a plus.
  • Knowledge of retail operations and inventory systems.
  • Effective leadership skills and a strong work ethic.
  • Customer service experience, preferably in a spa.
  • Ability to explain various treatments/services to guests.
  • Excellent customer service skills and work ethic.
  • Efficient, well organized, and able to handle a variety of duties simultaneously.
  • Energetic, enthusiastic and motivational.
  • Professional manner, discretion, and appearance.
  • Excellent verbal and written skills.
  • Must have a current CPR certification, and ensure that all others on team do, as well.
  • Must be comfortable with product recommendation.
  • Previous massage experience preferred.
  • Excellent customer service skills.
  • Efficient, well organized, and able to handle a variety of duties simultaneously.
  • Creative in marketing and promotions.
  • Sales oriented.
  • Energetic, enthusiastic and motivational.
  • Professional manner, discretion, and appearance.
  • Excellent verbal and written skills.
  • Ability to show initiative and make decisions.
  • Normal work hours: Varied to include nights, weekends, and holidays.
  • Proficient in spa software (Spa Biz, Spa Soft or Visual One) and Microsoft Office products.
  • CPR/First Aid Certified.

Facility/Job Highlights

Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.
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