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As an Edge Club Assistant Manager, you are a leader to your staff as well as an assistant to the General Manager of the club. In the absence of the General Manager, you become him/her and your staff depends on you. Our Assistant Managers are highly motivated, mature, self-sufficient individuals who take great pride in driving our business forward and developing future leaders.
Duties & Responsibilities:
Financial Performance & Sales:
Assist the management staff to drive monthly and yearly financial performance of the club.
Team & People Management:
Maintains managerial oversight for all departments (Membership Sales, Front Desk Personnel, Personal Training, Babysitting, Group Exercise and Maintenance) and communicates regularly with department heads regarding the performance of each department
Understands the company's Mission Statement, core values and overall culture of the business, leading by example and holding all employees accountable to The spirit of The Edge
Works closely with department heads on making the decision to hire all sales and training staff at the club
Recruitment, interview and ultimately make the decision to hire new employees into the club
Authorizes and approves all staffing changes including new hires, promotions and terminations
Schedule all front desk employees and sales team to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets
Effectively manage and communicate Policies and Procedures and make sure they are being uniformly enforced
Creates a positive and healthy workplace that fosters constant and never-ending improvement
Provides the time to coach, train and develop each staff member's sales and customer service skills through practice and training
Provides feedback and positive reinforcement on a regular basis to encourage and motivate staff
Arranges meetings with underperforming staff to provide a coaching session and a progress improvement plan
Meets with the Fitness Manager daily to strategize on how to get the personal training department to goal. Takes the time to coach and teach the Fitness Manager
Meets with the Personal Trainers on a daily basis to make a plan on how each individual trainer is going to get to goals each month. Takes that time to coach and teach how that trainer will be successful
Holds a production meeting daily with the membership department to manage the KPI's of that department and takes the time to coach and teach what that department needs to do to get to goal
Conduct weekly staff meetings to reinforce team building, education and communicate team's KPI's
Attends weekly management meetings with corporate staff to present their club's performance and overview of the current club status
Corresponds daily with the department heads about the state of the state, communicating any needs or concerns
Conducts reviews of their employees with the help of each department head
Personally conducts or appoints staff members to walk through of their club hourly to ensure that the equipment, locker rooms and overall facility maintenance are meeting Edge standards and is promoting our brand
Meets and conducts a weekly walk through of their club with the Facilities Director to ensure the cleanliness and safety of the clubs is meeting or exceeding company standards
Ensures that all club marketing and materials are accurate and up to date
Oversee the inventory of the club and takes measures to manage loss
Maintains quality service by establishing and maintaining relationships with the customers to ensure their experience
Carry and conduct themselves as if they are the owner of the business at all times
Committed to delivering excellent member service and operates as the "mayor" of the club by greeting members by name, walking the floor to shake hands and build rapport
Educates and enforces new club policies and procedures and ensures consistency
Responds quickly to member issues and complaints in a timely and courteous fashion
Education & Experience:
A University degree or equivalent experience is required
3 Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service oriented environment
Related industry experience required
Complimentary membership for you and one other (Full Time employees only)
Integrity & Trust:
Demonstrates consistently sound personal and business ethics and behaviors. Builds trust with others through openness and candor. Communicates intentions, ideas, and feelings openly and directly.
Sales Strategy Development:
Quantifies and prioritizes available opportunities for achieving sales performance objectives. Identifies future sales-related trends, creates clear action plans for achieving results and adapts strategy to changing conditions.
The ability to identify and respond to current and future customer's needs.
Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behaviour on others.
Identifies opportunities and issues, and proactively acts and follows through on work activities to capitalize or resolve them.
: Effectively explores alternatives and positions to reach outcomes that gain all parties support and acceptance.
: Places high value on workplace safety of self and others; maintains a clean environment. Identifies potential hazards and pursues corrective actions; follows established safety policies and procedures.
: Conveys information accurately, concisely and compellingly to a variety of audiences and adapts communication methods based on situation.
Provides timely guidance and feedback to help others strengthen specific knowledge/ skill areas needed to accomplish a task or solve a problem.
: Fosters knowledge in policies, practices, trends, and information affecting the business and/or industry.
Improvement: Originates action to improve existing conditions and processes using appropriate methods to identify opportunities, implement solutions, and measure impacts.
Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities, facilitates the implementation and acceptance of change within the workplace.
Actively participates and fosters an environment that sustains a collaborative approach to working with others.
: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences. The ability to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk.
Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.
Prevents, manages, and/or resolves conflict.
: Articulates a clear image of the future or sense of purpose and inspire others to believe and work towards it.
: Gains others' support for ideas, proposals, projects, and solutions.
: Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
We Are Edge Strong
Join our winning team. The competitive spirit of our Edge Strong team is unmatched by anyone. We have never woke up a day and thought "we want to be #2 today". NEVER! Winners keep score and we are a team who is motivated to be the best health club in the industry and provide the greatest customer experience for our members. We bleed Edge Red and We Are Edge Strong.
We Love People
: "People don't care about how much you know until they know how much you care." From the day our founder opened our first gym, he greeted every member, employee and vendor by name. We celebrate each and every one of our employees and our members and treat them as family. Our team has a genuine gleam in their eye when they are servicing people.
We Love Fitness
: Fitness is our calling. We have what it takes to empower others to love fitness just as much as we do by helping our members be the best version of themselves. We change lives.
We Love our Facility
: Our teams take pride in their club! Our facilities sparkle with natural light, shiny equipment and clean amenities, making our clubs Best in Class. This is our home away from home and we do everything we can to ensure a positive environment.
We Love to Compete
: We are fierce competitors. Our teams live and breathe a "do whatever it takes attitude" to help our members achieve their fitness goal. We are always looking to be better today than we were yesterday. Our leadership team keeps score. We ask ourselves daily, what are we doing right, and what are we doing wrong and how are we going to get better?
We Love our Team
: We play for the name on the front of the jersey. Our people lead from the front and we own everything in our four walls. We come to work to win while having fun.
We change lives. Everything we do stems from those three words. This is our why. We are committed to do the right thing every day for the right reasons. We believe in fitness. Our philosophy is "how can I help you not what can I sell you".
"If it is to be, it is up to me." Our employees project a winner's mindset that sets them up to achieve their highest potential. With the right energy and enthusiasm, we crush challenging goals. Unlimited career opportunities become attainable with heart, humility and hustle.
Our employees come here to do something, not for something to do. Run the play that your coach lays out for you and we will give you the tools to win games. Win the day.
We play for the name on the front of the jersey, not the back. Our employees work hard to reach the finish line together. We are culture champions who celebrates other's successes.
We wake up in the morning excited to get to work. Love what you do and you'll never work a day in your life. Come to work in sweatpants and sneakers and feel awesome!
The Edge Fitness Clubs
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