Assistant Manager - The HIIT Factor Larchmere
Ohio, OH

POSITION SUMMARY:

This position will assist the Fitness Studio Manager(s) with safety, cleanliness, and daily operations.

GENERAL RESPONSIBILITIES:

Managerial Duties

• Open and close the studio

• Manage communications across instructors & Studio Managers (SM)

• Handles call-offs from instructors and updates studio schedule

• Updates programming in scheduling software, e.g Vagaro

• Run errands as needed to support business needs

• Communicates issues within the studio to the SM or directly with the (vendor) source to solve the problem, e.g. garbage removal, utility, etc.

• Enforce studio rules

• Escalate concerns as needed to SM

• Additional duties as prescribed

Customer Service Duties

• Maintains the "voice" of the studio

• Checks in members

• Opens and adjusts memberships

• Manage communications with members/clients and resolve issues to the satisfaction of the customer, but not to the detriment of the owners

• Be the first line of defense for members/clients

• Offers studio tours to promote membership package & services

Safety

• Follows state regulations and prevention measures around COVID-19

• Cleans equipment and refills cleaning bottles where appropriate

• Cleans restrooms as needed

• Ensures building perimeter has clear walking to the studio for members and clients during winter months (salt, shoveling etc)

• Ability to work in a fast-paced environment with considerable noise and interruptions

• Physical activities include: walking, talking, seeing, hearing, pushing, climbing, sitting, stooping, crouching, kneeling, handling

• Ability to walk and stand for long periods of time

• Ability to go up and down stairs frequently

• Ability to lift and carry objects up to 75 pounds using proper lifting techniques