Assistant General Manager
Herndon, VA

Arch Amenities Group
Herndon, VA 20170
United States

Job Description
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking an Assistant General Manager. The Assistant General Manager of Fitness Operations is responsible for assisting the General Manager of Fitness Operations in directing all facility operations to include: developing and directing strategic planning efforts; maximizing sales while monitoring and controlling expenses to meet planned operating profits; creating and executing strategic business plans, promotions, and productivity targets; assisting with the development of annual budgets and marketing programs, recruiting, hiring, and training all employees in accordance with established costs, procedures, and staffing needs; and providing leadership and opportunities for overall facility growth and individual skill enhancement. The Assistant General Manager will also focus on Membership.


• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Assists in the development of a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the AAG operations template.
• Assists in development, through use of a template, of a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns to the General Manager of Fitness Operations.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Recruits the key personnel for fitness, Pilates, spa, reception/desk and group exercise and assists in recruiting membership sales team. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Conducts on-going training/educational programs for fitness, Pilates, spa, reception/desk, group exercise staff and assists in other departments. Delivers team meetings on a regular schedule.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Assesses employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Assists in the direction and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
• Attends all management functions and meetings associated with client.
• Assists in the development of an annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
• Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Assists in the development and implements systematic membership programs that targets new members, general memberships, and infrequent users.
• Ensures compliance with all state licensing and health requirements.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Ensures submission of all paperwork and financial reporting for fitness, Pilates, spa, reception/pro shop and group exercise, also assisting in membership, including payroll, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate facility maintenance procedures and checklists for the fitness, Pilates, spa, reception/desk and group exercise programs through routine preventative maintenance and repair. Maintains a preventative maintenance schedule for fitness, Pilates, spa, reception/pro shop and group exercise equipment.
• Ensures fiscal responsibility through programming revenue and efficient scheduling of department and/or facility and, when necessary, makes changes or plans to stay within budgetary guidelines while exceeding revenue budgeted.
• Provides leadership in current trends and introduces new classes that generate revenue for the department.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Maintains fully staffed departments and/or facility by recruiting, interviewing, hiring, and training all staff. Group exercise class cancellation rate should not exceed 2%. Must organize any last minute needs when a class cannot be covered.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Creates and implements an effective marketing and public relations strategy for the fitness, Pilates, spa, reception/pro shop and group exercise programs in a timely manner.
• Works with Group Exercise Coordinator to create, maintain, and update an extremely diverse and enjoyable schedule of group exercise classes.
• Develops member participation, retention, and recruitment plans for the fitness, Pilates, spa, reception/pro shop and group exercise programs. Outlines in detail all promotions, programs, and any expenditures.
• Contacts non-active members and invites them to social events or exercise classes.
• Establishes tracking procedures for facility use and program participation. Tracks headcount for each group exercise class and reports the data to the GM monthly. Goal is for each class to have a minimum of 8 participants and average 15-20 participants per class across the board.
• Ensures all employees are current in first aid and CPR certifications, where appropriate, as well as any required fitness certifications.
• Maintains quality control of all programs - AAG systems, fitness Pilates, spa, reception/proshop and Group Exercise.
• Prepares any incident or accident reports and forwards them to the General Manager of Fitness Operations and appropriate AAG Operations Director.
• Other duties as assigned


• Minimum of three years supervisory experience in a health facility setting.
• Must be Personal Training certified and/or Group Exercise certified through ACE, ACSM, or other approved nationally accredited organization and have current CPR and First Aid certifications.
• Should have prior experience with strategic planning, membership marketing, employee supervision and training, fitness/health promotion, programming, and general management skills.
• Must possess strong customer service skills
• Professional manner, discretion, and appearance.
• Effective leadership skills and strong work ethic.
• Creativity, especially in the area of marketing and promotion.
• Excellent oral communication skills. Must be able to write legibly and clearly to convey information.
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure.
• Must be able to show initiative and make decisions.
• Proficient in appropriate computer skills and office equipment
• High School Diploma or GED. Bachelor's degree in health, fitness or business management field preferred.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Ability to stand for long periods.
• Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
• This position required the ability to balance, stoop, reach, stand, walk, push, pull, and lift.
• This position will require the following physical requirements: fingering, grasping, seeing, hearing, and visual acuity.
• The employee will be required to operate the following tools: computer, calculator, fax machine and copier.
• The employee may be required to be exposed to noise and mechanical hazards.
• The employee may occasionally lift and/or move up to 25 pounds.

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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