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Club Janitorial Attendant
24 Hour Fitness
FULL-TIME Part-time LOCATION 45-480 Kaneohe Bay Dr #C-21 Kaneohe HI 96744 JOB SUMMARY The Club Attendant will drive member satisfaction by providing exceptional customer service through performing a variety of maintenance and cleaning tasks to keep the facility in a healthy, clean and orderly standard. ESSENTIAL DUTIES & RESPONSIBILITIES Cleans and dusts walls, mirrors, countertops, glass, and windows Sweeps, mops, scrubs, and vacuums floor of all areas of club, including locker rooms, weight area, cardio, office space, hallways, stairs, etc. Cleans and dusts all weight and cardio equipment Restocks supplies Empties clubs' garbage and recycling containers Completes daily and weekly scope of work as assigned Performs special cleaning projects as assigned Cleans and maintains wet areas of the club, if applicable (cleaning pool deck, vacuuming pool, cleaning steam room and sauna and conducting regular pool chemical testing). Not all clubs have wet areas Performs minor cosmetic repair on equipment (rust removal, touch up paint, re-labeling, etc.) Partners with Facility Technician to perform cleaning duties on equipment as outlined in preventative maintenance guide Performs minor painting as approved / directed by General Manager and Facilities Technician Use all janitorial supplies in accordance to product labels and club manuals Report all newly identified facility maintenance issues via Service Channel Report any member complaints to the General Manager ORGANIZATION RELATIONSHIPS Partners with the Facilities Technician and reports to the General Manager. The club attendant will regularly interact with club management, team members and members. REQUIRED QUALIFICATIONS Knowledge, Skills & Abilities Cleaning practices and procedures Understand and follow written instructions Effectively communicate (verbal and writing skills) Work independently in the absence of supervision Attention to detail Establish and maintain cooperative working relationships with those contacted in the course of duties Minimum Educational Level/Certifications High School Diploma or General Education Diploma (GED) Minimum Work Experience and Qualifications Six months of janitorial experience Physical Demands/ Environmental Conditions While performing duties of this job, the employee is regularly required to stand, walk, and use hands and arms Frequently required to climb, balance, stoop, kneel, crouch, or crawl Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds Telephone usage: Ability to communicate with internal and external members Required usage of cleaning chemicals, ladders, and cleaning utensils Regularly exposed to moving mechanical parts Noise level in the environment is occasionally loud Travel Requirement Travel from club to club may be required DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Pay Range: $16.00 - $16.00 FUNCTIONAL GROUP Facilities
Sales and Service Expert
24 Hour Fitness
FULL-TIME Part-time LOCATION 8810 Apollo Way Downey CA 90242 JOB SUMMARY The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience and New Member On-boarding Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs. Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools. Effectively and professionally enrolls guests using Company sales techniques and protocol. Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. On-boards new members successfully and assist with all member retention activities in order to drive club profitability. Consistently achieves or exceed personal and team sales goals. Prospecting and Lead Generation Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites). Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone. Responsible for effectively setting appointments for all leads and potential new business opportunities. Communicates and promotes local and global marketing campaigns to leads and members. Manages and follows up on leads/new business by using a Lead Management System. Executes daily planner to track and plan for successful lead management and selling activities. Consistently achieve or exceed personal productivity goals. Member Experience Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content. Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate. Provides a clean, friendly, well-maintained club to members and guests and Helps new members become comfortable in the club. VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. ORGANIZATION RELATIONSHIPS Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports. REQUIRED QUALIFICATIONS Knowledge, Skills & Abilities In-depth knowledge and experience with sales practices and techniques. General understanding of Fitness Industry. Ability to work with computers. Strong interpersonal communication skills. Strong customer service skills. Independent, self-starter with strong organizational skills. Ability to work as part of a team. Ability to operate Point of Sale (POS) System. Knowledge of Membership System software preferred. Minimum Educational Level/Certifications High School Diploma or GED. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment). Bachelor's degree preferred. Work Experience and Qualifications Prior experience in fitness or retail industry preferred. 1-2 years of experience in service sales preferred. Physical Demands/ Environmental Conditions Ability to work in club office; move about club floors and rooms Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures Ability to communicate telephonically with members Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required Able to work in a loud environment Travel Requirement Minimum travel may be required for training purpose and lead generation. Disclaimers DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity. COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors. WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90 - $16.90 FUNCTIONAL GROUP Sales
Sales and Service Associate
24 Hour Fitness
FULL-TIME Part-time LOCATION 1050 Broadway Redwood City CA 94063 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of. You're excited about this role because you will: Share your passion for fitness by helping new members get started on their fitness journey. Apply your ability to make genuine connections with people, seek to understand their unique needs, and prescribe the perfect solution. You'll spend your days: Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. You help keep our gym clean, well-maintained, and safe for members and guests. Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community. Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging. We're excited about you because you: Are authentic, sincere and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others. Strive to excel, exceed goals, have a can-do attitude and embraces failure as an opportunity to grow and learn. Love to achieve or exceed your goals, and you have a genuine service mentality. You have 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment. VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Availability Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community Travel Requirement Minimum travel may be required for training purpose and lead generation. DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $18.75 - $18.75 FUNCTIONAL GROUP Service
Sales and Service Expert
24 Hour Fitness
FULL-TIME Part-time LOCATION 27124 Calle Arroyo San Juan Capistrano CA 92675 JOB SUMMARY The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience and New Member On-boarding Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs. Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools. Effectively and professionally enrolls guests using Company sales techniques and protocol. Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. On-boards new members successfully and assist with all member retention activities in order to drive club profitability. Consistently achieves or exceed personal and team sales goals. Prospecting and Lead Generation Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites). Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone. Responsible for effectively setting appointments for all leads and potential new business opportunities. Communicates and promotes local and global marketing campaigns to leads and members. Manages and follows up on leads/new business by using a Lead Management System. Executes daily planner to track and plan for successful lead management and selling activities. Consistently achieve or exceed personal productivity goals. Member Experience Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content. Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate. Provides a clean, friendly, well-maintained club to members and guests and Helps new members become comfortable in the club. VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. ORGANIZATION RELATIONSHIPS Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports. REQUIRED QUALIFICATIONS Knowledge, Skills & Abilities In-depth knowledge and experience with sales practices and techniques. General understanding of Fitness Industry. Ability to work with computers. Strong interpersonal communication skills. Strong customer service skills. Independent, self-starter with strong organizational skills. Ability to work as part of a team. Ability to operate Point of Sale (POS) System. Knowledge of Membership System software preferred. Minimum Educational Level/Certifications High School Diploma or GED. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment). Bachelor's degree preferred. Work Experience and Qualifications Prior experience in fitness or retail industry preferred. 1-2 years of experience in service sales preferred. Physical Demands/ Environmental Conditions Ability to work in club office; move about club floors and rooms Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures Ability to communicate telephonically with members Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required Able to work in a loud environment Travel Requirement Minimum travel may be required for training purpose and lead generation. Disclaimers DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity. COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors. WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90 - $16.90 FUNCTIONAL GROUP Sales
Fitness Manager
24 Hour Fitness
FULL-TIME Full-time LOCATION 1050 Broadway Redwood City CA 94063 ABOUT US Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness! JOB SUMMARY The Fitness Manager (FM) is responsible for the growth of fitness revenue, achieving fitness revenue and profit budgets at their club. The FM leads by example with personal sales of fitness products and develops all team members at the club to effectively communicate and build value in fitness programs and services to guests and members. FM is also responsible for hiring and developing coaches to effectively gain, train and retain both personal training and group training clients. Through ensuring all clients are actively training with updated client management processes the FM will ensure the quality of all fitness offerings are met to provide exceptional client experience and results. ESSENTIAL DUTIES & RESPONSIBILTIES Revenue and Sales Generation Grow fitness revenue by effectively gaining, training and retaining personal training and group training clients personally as well as through the club staff, in particular the personal trainers and sales team Directly sell personal and group training packages, and lead team members in sales with all fitness offerings to achieve club sales and revenue goals. Continuously TO guest tours and Custom Coaching Sessions to achieve attachment and enrollment standards. Ensure that client retention standards are met to ensure revenue growth Meet and exceed all fitness revenue and sales targets Work with General Manager and SSM to train and develop all team members to effectively present fitness programs to guests/members and TO the fitness team on guest tours Train personal trainers on how to effectively prospect for new clients, conduct custom coaching sessions and acquire new clients. Manage sales funnel of both potential clients and past clients through email, phone calls and in club engagement Schedule, create and run marketing activities inside and outside of the club to engage member base with fitness and prospect for new clients Staffing and Development Continuously recruit, interview and hire personal trainers and small group trainers to meet fitness equation needs of the club and ensure all clients are properly serviced Train and onboard new fitness coaches following company guidelines and protocols ensuring all coaches meet their session ramp milestones and productivity standards Provide training and development to ensure all trainers successfully pass CCS evaluations Perform session quality reviews for personal trainers to provide feedback on personal training sessions ensuring clients have exceptional experiences with the fitness team Foster an environment of continuous development for coaches by hosting monthly trainer meetings and utilizing tools such as Club Connect Train all sales team staff to understand all fitness offerings and the benefits of working with a coach through the four pillars of fitness Fitness Business Management Ensure all new clients meet activation, completion and resign company standards Assign new clients are appropriately assigned to trainers and activated Regularly audit active client lists to ensure clients are actively using session inventory and engaged with their fitness program Conduct weekly one on ones and monthly Trainer Business Plans with all personal trainers to ensure trainers are meetings their sessions, sales, revenue, resign and productivity requirements Review all trainer schedules to update sessions, availability and set productive non session hours activities for all fitness staff Audit time and labor management Audit and provide feedback on client folders (Including measurement logs, workout logs, Personal Workout Planners to ensure client service expectations are met May service personal training sessions, or teach group training classes where there is business need. Not to exceed 5% of weekly hours worked. Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met Ensure all sessions are properly consumed managing session escalations Oversee payment processing and refund management Acts as manager-on-duty at times to support resolution of member concerns. Complete other duties as assigned QUALIFICATIONS Knowledge, Skills & Abilities Strong background in sales, driving revenue and leading a team Strong understanding of human movement, exercise science and fitness programming Excellent interpersonal and communication skills to Desire and passion to help people accomplish their fitness goals to live healthier, happier lives Ability to provide consistent constructive feedback and coaching to team members Foster a culture of growth and accountability within the club Ability to collaborate and communicate with a broad range of team members and departments Educational/Certifications High School Diploma or GED required, Bachelor's degree preferred National Certification (One or more of the following certifications) American College of Sports Medicine (ACSM) Certified Personal Trainer Health Fitness Specialist Clinical Exercise Specialist Clinical Exercise Physiologist Cancer Exercise Trainer Certified Inclusive Fitness Trainer American Council on Exercise (ACE) Personal Trainer Certification Lifestyle & Weight Management Consultant Certification Advanced Health and Fitness Specialist The Cooper Institute Personal Trainer Certification International Fitness Professionals Association (IFPA) Personal Fitness Trainer Certification Advanced Personal Fitness Trainer Master Personal Fitness Trainer National Academy of Sports Medicine (NASM) Certified Personal Trainer National Council on Strength and Fitness (NCSF) Personal Trainer Certification National Exercise and Sports Trainers Association (NESTA) Personal Fitness Trainer Certification National Federation of Professional Trainers (NFPT) Personal Trainer Certification National Strength and Conditioning Association (NSCA) Certified Personal Trainer Certified Strength and Conditional Specialist Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization with live component Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.) Physical Demands/ Environmental Conditions Must be able to lift 50 lbs. Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking. Travel Requirement Availability to travel 10% of the time to attend training and meetings BENEFITS AT 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually. Disclaimer DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $26.58 - $32.49 FUNCTIONAL GROUP Fitness
Sales and Service Associate
24 Hour Fitness
FULL-TIME Part-time LOCATION 1265 Laurel Tree Lane Suite 100 Carlsbad CA 92011 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of. You're excited about this role because you will: Share your passion for fitness by helping new members get started on their fitness journey. Apply your ability to make genuine connections with people, seek to understand their unique needs, and prescribe the perfect solution. You'll spend your days: Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. You help keep our gym clean, well-maintained, and safe for members and guests. Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community. Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging. We're excited about you because you: Are authentic, sincere and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others. Strive to excel, exceed goals, have a can-do attitude and embraces failure as an opportunity to grow and learn. Love to achieve or exceed your goals, and you have a genuine service mentality. You have 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment. VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Availability Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community Travel Requirement Minimum travel may be required for training purpose and lead generation. DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90 - $16.90 FUNCTIONAL GROUP Service
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