Gym General Manager

Description: Management Duties:
Overall manager who administers the Companys policies and procedures.
Properly manage and maintain Gym operational budget
Responsible for overseeing the sales process and systems to ensure that stats are 100% accurate and submitted on a timely basis by the Sales Manager.
Manage, monitor, and evaluate the performance of all gym-related managers.
Monitor the hiring, training and scheduling of all gym level staff.
Approves all schedules of each gym department.

Operational Duties:
Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
Provide effective decision making regarding customer service issues.
Plan and promote special events for the gym using corporate marketing as needed.
Responsible for ensuring that the facility is clean and operationally sound.
Ensure the functionality of equipment and physical plant with maintenance department.

Sales Duties:
Establish and maintain the company protocol for sales tours and price presentation.
Establishes and maintains an active referral system with the sales team.
Develop and retain corporate client relationships through the sales team.
Maintain an acceptable level of personal production

Requirements: High School diploma with 7 years direct working experience in the fitness industry, preferably in a gym location. College degree with 5 years experience in a gym preferred.
Must have positive attitude and be able to motivate staff in a positive manner
Possess good leadership qualities.
Possess strong motivational, communication, team building and training skills.
Be self-motivated and strong organizational and management skills.
Have the ability to direct sales through company required outreach programs.
Proficient in the use of computers and software programs.
Must be able to successfully pass all training/testing requirements including gym tours, telephone inquiry, counselor planner audit, guest card audit, lead box/bowl program, referral program and corporate outreach program.
Thorough understanding of all company policies and procedures