General Manager

Description: Description:
Responsibilities:

        Provide high quality customer service in a fast-paced, energetic environment

        Lead team to achieve total fitness experience for all members

        Manage all facets of the business to include sales, fitness and gym operations

        Oversee sales process and systems

        Manage, monitor and evaluate the performance of all gym-related managers

        Hire, train and schedule all gym-level staff

        Delegate, monitor, and evaluate specifically assigned responsibilities of sales team

        Provide and maintain the highest level of customer service through personal actions and development of staff

        Provide effective decision making in regard to customer service issues

        Ensure facility is clean and operationally sound

        Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed

Requirements: Requirements: Qualifications:

        Five years of management experience 

        Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance

        Strong sales focus and ability to drive revenues

        Strong customer service orientation with proven results

        Associate or Bachelors degree in business or related field preferred